Privacy Policy of Newbazaar Technologies Pvt Ltd

This Privacy Policy is published in accordance with Indian laws including the Information Technology Act, 2000, IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Aadhaar Act, 2016. It governs the collection, use, storage, and disclosure of Personal Information. By using our services, you agree to the terms of this Privacy Policy. If not, please refrain from using our services.

General

Newbazaar Technologies Pvt Ltd ("ShopSe", "we", "our", "us") owns and operates www.getshopse.in and associated mobile applications ("Sites"). The term "Sites" includes all subdomains, applications, technologies, and features offered by ShopSe.

This policy applies to all users of our services ("User", "you", "your") including merchants, sellers, consumers, and others accessing our Sites.

Information Collection

We collect essential information required to operate and improve our services:

• Profiling Information: Includes name, address, contact, gender, age, photo, PAN, KYC documents, Aadhaar (or alternatives), usernames, passwords, email, OTPs, device details, IP address, and security data.

• Transactional Information: Includes bank and card details, payment history, transaction IDs, merchant details, and employment/lifestyle data.

• Correspondence Information: Includes content and metadata from emails, chats, forums, etc.

• Stored Information: Includes documents, media, and any user-created content stored via our services.

• OTP Access: Used for second-factor authentication during transactions.

• Navigation & Source Information: Includes referrer URLs, SMS sender data, and information from UIDAI or credit bureaus.

Purpose of Use

We use the collected information to:

• Provide and improve services

• Perform KYC/UIDAI compliance

• Authenticate transactions

• Conduct credit and fraud checks

• Fulfil legal obligations and dispute resolution

• Support marketing, communication, and analysis

• Enable faster transactions and detect fraud via behavioural patterns

We also use data for analytics, user experience improvements, feature development, and aggregated profiling.

Consent for Marketing & Analytics

By using our services, you consent to data usage for marketing, analytics, and personalization.

Tools/Services Utilized

• Communication: Webengage, Infobip, WhatsApp/Facebook, Sendgrid, Kapture CRM, Ozonetel

• Hosting: AWS

• Analytics: Google Analytics

• Payment: Easebuzz, Cashfree, Lyra, NTT Data

• Lending Partners: HDFC, Kotak, ICICI, IDFC, DMI, Moneyview, Karza

Cookies and Similar Technologies

We use cookies and similar tools for functionality, analysis, and customization. You may manage cookie preferences in your browser.

Information Sharing & Disclosure

We share your Personal Information only as permitted by law and as required to provide services, including:

• With service providers, payment partners, banks, and regulators

• For KYC, authentication, compliance, fraud mitigation, and grievance redressal

• Under corporate restructuring or legal requirements

We ensure our partners maintain strict data protection measures.

Storage & Retention

Data is stored in India and retained as per legal requirements. Some sensitive data (e.g. Aadhaar XML) is retained briefly. Credit card numbers may not be stored. PII is retained up to 10 years.

Data Destruction Protocol

• No storage of CVV, PIN, or Track data

• Transaction data retained for 8 years

• Secure deletion upon end of retention period

Incident Management

We notify authorities within 6 hours of a confirmed breach and comply with regulatory expectations.

Security Practices

ShopSe is ISO 27001 and PCI DSS certified. We use encryption, access control, and firewall protections. Your information is encrypted during transmission and stored securely. However, we cannot guarantee 100% security of transmitted data.

Third-Party Products & Links

External websites/services are governed by their privacy policies. ShopSe is not responsible for their practices. Please review their policies before use.

User Consent

By using our Sites or providing Personal Information, you consent to our processing in accordance with this policy. If you share information about others, you confirm you have the authority to do so.

Corrections & Opt-Out

You may correct or withdraw your consent at any time by writing to care@getshopse.com. Unsubscribing from marketing communications can be done via links in emails or writing to us.

Children's Privacy

Our Sites are intended for users who can enter contracts under Indian Contract Act. Children under 18 should use services under supervision.

Policy Changes

We may update this policy periodically. Changes will be posted on our website. Continued use implies acceptance.

Contact Us

For questions, feedback, or privacy-related concerns, write to care@getshopse.com. We will respond within a reasonable timeframe. Grievance redressal contact details are included in our Grievance Policy available on the Site.