provisions of Indian laws and regulations including but not limited to the
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011 under the Information
Technology Act, 2000, the Aadhaar Act, 2016 and its amendments, including the
collection, use, storage, transfer, disclosure of Personal Information. If you
or download, install and/or use the Sites.
Newbazaar Technologies Pvt Ltd.(‘ShopSe’, 'we', 'our' or
'us') recognizes the importance of protecting personal details and
use of www.getshopse.in and mobile Application ('Sites / Platforms
') as owned and operated by us and/or our affiliates and payment
facilitation services including bill payment services provided by us
('Services'). The term Sites will also include all pages that are
sub-domains or are associated or within each Site and all devices,
applications, features, technologies, functionalities and other services
that ShopSe operates or offers through such Sites.
merchants/sellers/billers, customers/buyers/consumers, or any other persons
using Services or accessing Sites ('User', 'you' or
and procedures regarding the collection, handling and use of your personal
By using our Services through the Sites, you signify your assent to this
Personal Information means and includes all information that can be linked
to a specific individual also includes Sensitive Personal Information (all
Personal Information which requires heightened data protection measures due
to its sensitive and personal nature), both, hereinafter referred to as
“Personal Information”, excluding any information that is freely available
or accessible in the public domain. Please note, we offer our Sites or
Services under our Site only in India
We collect such information about you which is essential to operate our
business and to enable us to deliver and improve our Services. We may obtain
the following information about you and your device from which you avail
For providing Services we require certain information for registration such
as your name, physical addresses, postal addresses, location, telephone,
mobile and fax numbers; and certain information about your personal identity
such as gender, age, photograph etc. For User Identification we may need
your PAN card number, KYC related information such as videos or other
online/ offline verification documents as mandated by relevant regulatory
authorities, your business-related information. Aadhaar information
including Aadhaar number or Virtual ID for the purposes of e-KYC/Offline KYC
authentication with the Unique Identification Authority of India (UIDAI).
Note that submission of Aadhaar information is not mandatory for e-KYC
authentication, you can also use other types of information for completing
your KYC. Further, we also collect and store your usernames, passwords,
email addresses, OTP, your device details such as device identifier,
internet bandwidth, mobile device model, browser plug-ins, and cookies or
similar technologies that may identify your browser/ our application and
plug-ins, and time spent, and IP address and other security-related
information that you use for our Sites in relation to our Services.
Service Usage and Transactional Information: For enabling you to make payments
using our Services, we may, upon your consent, collect, your financial
information such as your bank account or details mentioned on your credit
cards or debit cards, or other payment instrument details etc. that are
required for a successful transaction. Further, for certain Services,
including our bill payment service, we require your bill payment account
information such as your account number, payment history, your account history
with us etc. We also store transaction details such as amount spent, merchant
name, transaction ID, date and time of the transaction, of your transactions.
Further, we may also store information relating to your income, employment and
Correspondence Information: We collect the content, information about your
correspondence, the destination/origin of communications between you and any
other person using our Services, which include email communications, blog,
chat room and discussion board communications, instant message communications,
experts forum communications, facsimile mail communications, membership of
mailing lists etc.
Stored Information: We may collect any data or information relating to you
which is either created by you or by a third party while availing various
ShopSe services, or data which you wish to store on our servers such as
usernames, image files, documents, etc. or which may be required to display
information to you through our Service.
One Time Password ('OTP'): OTP is a one-time password which is
provided by your issuing bank in order to carry out the second-factor
authentication of your debit/credit card. If you opt for our 'one tap'
feature, you understand that we will be able to retrieve your OTP from the
message received on your mobile and populate and submit the OTP on the
issuer's page for second factor authentication of your debit/credit card.
Information from other sources: We collect information about your navigation
using our Services, for example, the URLs of websites from which you reach our
Site, websites or pages of merchants you visit using our Services. Further we
may also collect certain information from your sms sent by alphanumeric
senders. We and our service providers or business partners may also collect
your Personal Information from third parties or information made publicly
available including but not limited to:
credit score, financial history and other information for the purpose of
verifying and authenticating a transaction request you place with us to
prevent suspicious transactions, or to comply with court judgements and
orders, from credit reference and fraud prevention agencies:
your demographic and photo information including but not limited to Aadhaar
number, address, gender, and date of birth as a response received from UIDAI
upon successful Aadhaar e-KYC/Offline KYC. Information may be collected at
various stages of your usage of the Sites such as:
- visiting our Sites
registering on the Site as an “user” or “merchant” or any other
relationship that may be governed by terms and conditions listed on the
- transacting or attempting to transact on the Site
accessing links, e-mails, chat conversations, feedbacks, notifications
sent or owned by ShopSe and if you opt to participate in our occasional
otherwise dealing with any of the ShopSe affiliates / entities /
subsidiaries / associates.
Purpose and use of information
We understand the importance of your Information and ensure that it is used
for the intended purpose.
Information, in accordance with the applicable law, as long as you subscribe
to or use our Services subject to the limitations set out in this Privacy
We require the profiling information which includes details such as identity
details, contact details, usernames and passwords in order to manage our
relationship with you, creation of your account and verification of your
identity and access privileges and provide Services offered by us or
services offered by merchants, third party service providers, our business
partners or our subsidiaries, affiliates, associates.
To conduct the KYC compliance process as a mandatory prerequisite as per the
requirements of various regulatory bodies, including UIDAI under the Aadhaar
Act and its Regulations; to validate, process and/or share your KYC
information with other intermediaries, Regulated Entities (REs) or financial
institutions or with any other service providers as may be required; to
process payments on your behalf and on your instructions; communicate with
you for your queries, transactions, and/or any other regulatory requirement,
etc.; to authenticate any transaction processed through the Site.
To carry credit checks, screenings or due diligence checks as lawfully
required by us for providing the Services or processing the loan/credit
lines/EMI transactions; detect and protect us against error, fraud, money
laundering and other criminal activity.
- To enforce our terms and conditions; to meet legal obligations.
To resolve disputes; troubleshoot problems; technical support and fixing
bugs; help promote a safe service; to identify security breaches and
attacks; investigating, preventing, and taking action on illegal or
suspected fraud or money laundering activities and conducting forensic
audits as part of internal or external audit or investigation by ShopSe or
government agencies located within India or outside the Indian jurisdiction.
To improve our Services, we need to constantly update and alter our business
and marketing strategies for which we require the navigational and log
information to determine and analyse the merchants, markets, technology,
operating systems, browsers, devices, locations from which our Services are
used most or used least. For example, such information and its analysis will
help us focus more on your needs by providing you a wider range of Services,
or developing updates for particular operating systems and mobile
application versions, etc. Further, the information collected helps us offer
you other products, programs, or services that we believe may be of interest
to you. In addition, such information collected will help us alert you in
case of software compatibility issues.
We want to serve you better and therefore we require your correspondence
information in order to enable us to learn about the information and content
of communications by you such that we can deduce your feedback from such
communications, analyse, endeavour to improve, ask you for further feedback,
The data collected by cookies helps us track, analyse and understand User
trends so as to enable us to understand lacunas (such as slow response time
on our website page) and improve your interactive experience of using our
Services, our web design, features and functionalities.
We will use your Information for marketing purposes. To inform you about
online and offline offers, products, services, and updates; customizing and
improving your experience by marketing, presenting advertising, and offering
tailored products and offers.
We access data or information stored by third parties in case required for
providing you uninterrupted and satisfactory Services or in case consented
For enabling you to make quicker transactions and relieving you from the
hassle of copying/ keying in the 6 digit OTP, we have developed advanced
technologies which would automatically retrieve the OTP and the mention the
same in the relevant column of the transaction page.
Combinations of the information collected as mentioned in this Privacy
Policy such as physical address, device information, email address when
coupled with information which is not Personal Information such as speed of
typing, the maximum screen area usage, other patterns and data help us
detect and protect Users and ourselves against errors, fraud, or other
Further, we may use the data and Information collected/ stored as mentioned
above for improving our services, improving user experience, risk checks,
strengthening our security checks, for analysis, for offering you new
features in the existing services you are availing or offering altogether
new product/ service which may be relevant for you and such other purposes.
We collect and use some of your Information in an aggregated form to compile
statistical and demographical profiles for our business and marketing
activities and to customise our Services to you. It is clarified that the
consolidated Information of all Users which has been collected by us or
provided to us, is the property of ShopSe and we may use it, in whole or in
part, at our sole discretion and without any compensation to you, for any
legitimate purpose and you hereby confirm that you have no objection to the
aforesaid use of your Information.
While we may also process your Personal Information for other legitimate
business cases, we ensure to take appropriate steps to minimize the
processing to the extent possible, making it less intrusive to your privacy.
Cookies or Similar Technologies:
We use data collection devices such as "cookies” or similar technologies
on certain pages of the Sites to help analyse our web page flow, measure
promotional effectiveness, and promote trust and safety. "Cookies"
are small files placed on your device hard-drive/storage that assist us in
providing our services. Cookies do not contain any of your Personal
Information. We offer certain features that are only available through the use
of a "cookie" or similar technologies. If your web browser settings
permit, cookies can be sent to your web browser for recording information
about your online preferences and allowing us to cater to your interests in a
better manner. You can set your browser to notify you when you are sent a
cookie, giving you the chance to decide whether or not to accept it. If you do
accept a cookie, you thereby agree to our use of information collected by us
less frequently during a session. Most cookies are "session
cookies," meaning that they are automatically deleted from your device
hard- drive/storage at the end of a session. You are always free to
decline/delete our cookies or similar technologies if your browser/device
permits, although in that case you may not be able to use certain features on
the Sites and you may be required to re-enter your password more frequently
during a session. Additionally, you may encounter "cookies" or other
similar technologies on certain pages of the Sites that are placed by third
Sharing or Disclosure of Information
Your Personal Information is shared as allowed under applicable laws, after
following due diligence and in line with the purposes set out in this
We may share your Personal Information in the course of your transaction
with different categories of recipients such as business partners, service
providers, merchants, affiliates, associates, subsidiaries, legally
recognized authorities, regulatory bodies, governmental authorities,
financial institutions, internal teams such as marketing, security,
investigation team, etc.
We do not disclose or share your Information with any third party until
essential for providing you Services; or for the below purposes in
and we will not share your Information with any other third parties except,
and only to the extent necessary.
Personal Information will be shared, as applicable, on need-to-know basis,
for the following purposes:
for facilitating the services between you and the service provider, as
for the Aadhaar authentication process by submitting Aadhaar information
to Central Identities Data Repository (CIDR) and National Securities
Depository Limited (NSDL)
for complying with applicable laws as well as meeting the Know Your
Customer (KYC) requirements as mandated by various regulatory bodies,
whose regulated service/product you opt through our Services/Sites
for completing a payment transaction initiated by you on a merchant site,
where based on your instructions, the merchant requests to fetch your
Personal Information from us
for the purpose of processing your financial product/service requests
placed with us and ensuring that these requests reach the relevant
financial institution whose service/product you have opted for
if it is required by financial institutions to verify, mitigate, or
prevent fraud or to manage risk or recover funds in accordance with
advertisement, posting, or other content violates the rights of a third
party; or protect the rights, property or personal safety of our users or
the general public
- for grievance redressal and resolution of disputes
with the internal investigation department within ShopSe or agencies
appointed by ShopSe for investigation purposes located within or outside
the Indian jurisdiction
You acknowledge and agree that in the interests of improving
personalisation, for analysis, for offering new features in the existing
services you are availing, offering new products/ services which may be
relevant for you and Service efficiency, we may, under controlled and secure
circumstances, share your Information with our subsidiaries, affiliates or
We do not share, disclose or distribute any of your Information to any third
party unless required under an arrangement between ShopSe and the third
party for product enhancement, analysis, risk and security purposes,
communication purpose, etc. For example, ShopSe may, itself or through third
parties, send you e-mails, SMS, such other means to communicate, send
reminders for payment, advertise its services, promote new products and
activities or for your invaluable feedback.
If, by usage of some functionalities of our Service, you receive Information
about other User(s), you agree to keep the same confidential and only use it
in connection with the Services, without disclosing the same to another user
or third party.
In order to ensure that all our Users comply with the user rules, we may
monitor your Information to the extent that this may be required to
determine compliance and/or to identify instances of non-compliance.
We may disclose the Information pursuant to applicable laws, a directive or
order of a government entity or statutory authority or any judicial or
regulatory authority or to law enforcement agencies in any official
investigation including but not limited to cyber incidents, prosecution and
punishment of offences. You agree that ShopSe has the right to monitor and
to disclose Information as may be necessary to satisfy any law, regulation
or other governmental request. We may transfer Your Information or other
information collected, stored, processed by ShopSe to any other entity or
organization located in India or outside India only in case it is necessary
for providing Services to You in connection with Application. We will
cooperate with the appropriate law enforcement authorities in investigating
claims of illegal activity.
We will only disclose your Information in accordance with this Privacy
Policy. If we want to use it for any other purpose, we will obtain your
If you decline to submit Information to us, then we will unfortunately not
be in a position to provide the Services to you.
If all or some of the business, stock or assets of ShopSe are acquired or
merged with another business entity or there is any amalgamation, demerger,
reorganization, or corporate restricting in any form, we will share all or
some of your information with this entity to continue to provide the Service
ShopSe does not control the acts of its Users. All Users should be aware
that, when they disclose Information such as their name, e-mail address,
etc. to third parties, the Information may be collected and used by others
to send unsolicited e-mail from other parties, who may or may not be Users.
In the event that you encounter any person improperly collecting or using
information about Users, please contact us by emailing at email@example.com.
While the information is shared with third parties as per purposes set out
in this Policy, processing of your Personal Information is governed by their
policies. ShopSe ensures stricter or no less stringent privacy protection
obligations are cast on these third-parties, wherever applicable and to the
extent possible. However, ShopSe may share Personal Information with
third-parties such as legally recognized authorities, regulatory bodies,
governmental authorities, and financial institutions as per purposes set out
in this Policy or as per applicable laws. We do not accept any
responsibility or liability for usage of your Personal Information by these
third parties or their policies.
Storage and Retention
To the extent applicable, we store Personal Information within India and
retain it in accordance with applicable laws and for a period no longer than
it is required for the purpose for which it was collected.
However, we may retain Personal Information related to you if we believe it
may be necessary to prevent fraud or future abuse or if required by law such
as in the event of the pendency of any legal/regulatory proceeding or
receipt of any legal and/or regulatory direction to that effect or for other
legitimate purposes. We collect, store or retain the Personal Information in
compliance with the applicable laws and regulations. Some Personal
Information (for e.g., Aadhar XML file) may be collected and stored only for
a short duration and some Personal Information(for e.g., Credit or debit
card numbers) may not be stored at our end, but directly transferred to
third parties who are required and authorised to use, store or transfer the
Information. Once the Personal Information has reached its retention period,
it shall be deleted in compliance with applicable laws.
Security of Information
ShopSe is an ISO 27001 and PCI DSS certified entity. We work to protect the
security of your information during transmission by using appropriate
software, which encrypts information you input. This encrypted information
is stored on secure systems/computers. Further, the database is stored on
servers secured behind a firewall and we ensure that the number of employees
involved in the management of the data centre who have physical access to
these computers is limited. Also, we use advanced security technology to
prevent our computers from being accessed by unauthorized persons.
We have also implemented information security practices and standards and
have in place information security programmes and policies containing
managerial, technical, operational and physical security measures that are
in compliance with the Indian laws including Aadhar Regulations, so as to
protect the Information provided to us from unauthorized access, use,
modification, damage, disclosure or impairment.
No data transmission over the internet is fully secure, so we cannot ensure
or warrant the security of any information you submit to us. Further, we do
not guarantee in any way, the security of any Information that you transmit
or share on the Site; and you do so at your own risk.
If any security breach comes to our knowledge, then we may take all steps
required to protect misuse of such Information and may attempt to notify you
electronically so that you can take appropriate protective steps.
Any of your information which you provide when you use our Services to an
open, public environment or forum including (without limitation) any blog,
chat room, community, classifieds or discussion board, (a) will not be
considered confidential, (b) will not be considered as Information, and (c)
environments are accessible by third parties, it is possible that third
parties may collect or use such information for their own purposes. You
should accordingly be careful when deciding to share any of your Information
in such public environments. Please note that we are not liable to you or
any third party for any damages that you or any third party may suffer on
account of your disclosure of Information in any public environment.
Further, you are responsible for maintaining the confidentiality and
security of your login id and password. Please do not share your login,
password, and OTP details with anybody. It shall be your responsibility to
intimate us in case of any actual or suspected compromise to your Personal
When you are availing products and services of service providers on the
Site, Personal Information may be collected by respective service providers
your Personal Information will be handled by such service providers.
Our services may include links to other websites or applications when you
visit our Site. Such websites or applications are governed by their
respective privacy policies, which are beyond our control. Once you leave
our servers (you can tell where you are by checking the URL in the location
bar on your browser or on the m-site you are redirected to), use of any
Personal Information that you provide on these websites or applications is
you are visiting. That policy may differ from ours and you are requested to
review those policies or seek access to the policies from the domain owner
before proceeding to use those applications or websites. We do not accept
any responsibility or liability for usage of your Personal Information by
these third parties or their policies.
We process your Personal Information with consent. By using the ShopSe Site or
services and/or by providing your Personal Information, you consent to the
processing of your Personal Information by ShopSe in accordance with this
other people, you represent that you have the authority to do so and permit us
Changes to the information
If you are a User and would like to view the information we have collected
from you or you want to correct your information or details, please send us
your request by email on the firstname.lastname@example.org
The User can at any time while availing the services or otherwise, withdraw
his/her consent given previously to ShopSe for collecting, receiving,
possessing, storing, dealing or handling Information of the User or ask for
deletion of Personal Information or User account, by sending us your request
by email on email@example.com. In such case, ShopSe will unfortunately not be in a position to provide
the Services to you. However, ShopSe will be able to retain such Information
for the time period in accordance with the applicable laws.
We provide all users with the opportunity to opt-out of receiving
non-essential (promotional, marketing-related) communications from us, after
setting up an account. If you want to remove your contact information from
all our lists and newsletters, please click on the unsubscribe button on the
emailers or write to us at firstname.lastname@example.org. For the above requests, ShopSe may need to request specific information
from you to confirm your identity and ensure authentication. This is a
security measure to ensure that Personal Information is not disclosed to any
person who does not have a right to receive it or is not incorrectly
modified or deleted.
In cases where you need any further information specific to the product/
services that you are availing, we request you to read through the Terms and
Conditions specific to the product/service which is easily accessible
through the Sites. For seeking any further information on the same, you can
write to us at the details mentioned in the ‘Contacting ShopSe’ section of
We do not knowingly solicit or collect Personal Information from children
under the age of 18 and use of our Sites is available only to persons who
can form a legally binding contract under the Indian Contract Act, 1872. If
you are under the age of 18 years then you must use the Sites or services
under the supervision of your parent, legal guardian, or any responsible
ShopSe reserves the right to change, modify, add, or remove portions of this
should periodically review this page for the latest information on our
privacy practices. Once posted, those changes are effective immediately,
unless stated otherwise. Continued access or use of the Services constitutes
you do not agree with the changes, please do not continue to use the
Services, or submit Information to us.
If you have any questions, queries, concerns or feedbacks about this privacy
policy, the processing of your Personal Information or our privacy related
practices, please feel free to email us at email@example.com. We are committed to resolve your queries within the reasonable time limit.
Any delay in the resolution time shall be proactively communicated to you.
Details of our Grievance/Nodal Officer is included in our Grievance Policy
available on the Site.
"If you notice any suspicious activity, data breaches, or vulnerabilities on
our website apps or services we encourage you to report it to our information
security team immediately.
To report a security issue, please send an email to firstname.lastname@example.org We
take all reports seriously and will investigate every issue as soon as
possible. Please include as much detail as possible in your report, including
the date and time of the incident, a description of what happened, and any
screenshots or error messages that you may have seen."