Frequently asked questions
Frequently asked questions
Got questions? We've got answers. Find everything you need to know here.
Got questions? We've got answers. Find everything you need to know here.
Got questions? We've got answers. Find everything you need to know here.
What exactly does ShopSe do?
ShopSe facilitates purchases on instant No Cost EMIs—both online and in physical retail stores. No documentation is required to get a pre-approved credit limit or offer. You can unlock your credit limit or offer just with your mobile number and complete your purchase instantly.
Where can I shop using ShopSe?
ShopSe is available at thousands of stores across India. To find stores near you, download the ShopSe app or look for the ShopSe QR code at the merchant's checkout counter.
I don't have a credit card. Can I still use ShopSe?
Yes, ShopSe supports pre-approved EMIs from various banks, which don't require you to have a credit card.
My debit card is not supported. How can I use ShopSe?
You can try another credit/debit card or check eligibility through DMI & MV, wherein you don't require a card to avail EMI.
Why do I have to add my card details?
EMI transactions are done using your card. Adding them beforehand allows ShopSe to quickly check if your card is eligible for EMI transactions and pull the best offers available for you.
Is it safe to provide my card details to ShopSe?
Yes. ShopSe ensures full compliance with security standards prescribed by the Payment Card Industry. ShopSe is PCI DSS certified and ISO 27001 certified, adhering to internationally recognized best practices for security.
What is my credit limit/offer?
Your credit limit or offer is defined by your bank. You can discover the limit when you initiate your transaction. If you have a credit card, you can purchase up to your available credit limit or offer.
I am having issues with the order delivery. Whom should I contact?
You should contact the store from where you made the purchase. If the issue is still not resolved, you can call ShopSe at 080 6980 9292 or write to care@getshopse.com.
Why is my transaction amount different from the quoted price?
This difference is due to special upfront discounts available on ShopSe to provide you with No Cost or Low Cost EMI options.
How will I pay my EMIs back?
If you have a credit card, the EMI will be billed to you in your monthly statement. If you have transacted using a debit/pre-approved/pre-qualified/other finance options, the amount will be automatically debited from your bank account
When will my first EMI be due?
For credit cards, the first EMI will be billed in your next statement. For debit/pre-approved/pre-qualified/other finance options, you will receive a message from your bank regarding your payment schedule. Contact them for further details.
How can I cancel my transaction?
You should get in touch with the merchant, and they shall facilitate the refund for your transaction wherever applicable.
How do I contact the ShopSe team?
You can call ShopSe at 080 6980 9292 or drop an email at care@getshopse.com.
What will be the interest rates charged?
The interest rates are determined by your bank. You can see them during the transaction completion process. However, ShopSe provides you discounts to make your EMIs more affordable.
Why can’t I see more tenure options?
ShopSe provides all possible options that are allowed by the bank.
What happens if I fail to pay my EMIs on time?
ShopSe only facilitates your transaction. You pay your EMIs directly to the bank. If you fail to pay your dues on time, the bank will get in touch with you.
How do I pay at the store?
You can scan the ShopSe QR displayed at the merchant store using the ShopSe app. Alternatively, provide the merchant with your phone number, and you will receive a link via SMS to make your payment.
I have received a link from the shop owner. What is it?
You can make the payment on EMI for your purchase using this link.
I want a partial cancellation and refund of my order.
Partial cancellation is not allowed for purchases made through ShopSe
Are there any additional charges to avail the EMI facility?
You will not be charged any additional fees for credit card transactions. However, for ICICI and HDFC debit cards, a one-time fee of ₹199 or ₹99 will be charged respectively, along with your first EMI.
How can I get my EMI Paid Statement?
EMI Paid Statements can be obtained via your bank’s net banking facility or by contacting your bank.
How can I get my NOC?
For NOC or loan closure documents, kindly get in touch with the respective bank.
How can I view my EMI Schedule?
The EMI schedule can be viewed via your bank’s net banking facility or by contacting your bank.
How can I pre-close or force-close the loan?
For pre-closure or force-closure, please get in touch with the respective bank.
How does cashback work?
Cashback initiation: For applicable products and services, once the transaction is done, ShopSe initiates the cashback process. Add bank details: Please update your account details to receive cashback from the brand. Cashback processed by the bank: Once your account details are sent to the bank, cashback is processed from their end. Cashback credited to your bank: Within 90 days, cashback is auto-credited to your bank account. (getshopse.com)
What exactly does ShopSe do?
ShopSe facilitates purchases on instant No Cost EMIs—both online and in physical retail stores. No documentation is required to get a pre-approved credit limit or offer. You can unlock your credit limit or offer just with your mobile number and complete your purchase instantly.
Where can I shop using ShopSe?
ShopSe is available at thousands of stores across India. To find stores near you, download the ShopSe app or look for the ShopSe QR code at the merchant's checkout counter.
I don't have a credit card. Can I still use ShopSe?
Yes, ShopSe supports pre-approved EMIs from various banks, which don't require you to have a credit card.
My debit card is not supported. How can I use ShopSe?
You can try another credit/debit card or check eligibility through DMI & MV, wherein you don't require a card to avail EMI.
Why do I have to add my card details?
EMI transactions are done using your card. Adding them beforehand allows ShopSe to quickly check if your card is eligible for EMI transactions and pull the best offers available for you.
Is it safe to provide my card details to ShopSe?
Yes. ShopSe ensures full compliance with security standards prescribed by the Payment Card Industry. ShopSe is PCI DSS certified and ISO 27001 certified, adhering to internationally recognized best practices for security.
What is my credit limit/offer?
Your credit limit or offer is defined by your bank. You can discover the limit when you initiate your transaction. If you have a credit card, you can purchase up to your available credit limit or offer.
I am having issues with the order delivery. Whom should I contact?
You should contact the store from where you made the purchase. If the issue is still not resolved, you can call ShopSe at 080 6980 9292 or write to care@getshopse.com.
Why is my transaction amount different from the quoted price?
This difference is due to special upfront discounts available on ShopSe to provide you with No Cost or Low Cost EMI options.
How will I pay my EMIs back?
If you have a credit card, the EMI will be billed to you in your monthly statement. If you have transacted using a debit/pre-approved/pre-qualified/other finance options, the amount will be automatically debited from your bank account
When will my first EMI be due?
For credit cards, the first EMI will be billed in your next statement. For debit/pre-approved/pre-qualified/other finance options, you will receive a message from your bank regarding your payment schedule. Contact them for further details.
How can I cancel my transaction?
You should get in touch with the merchant, and they shall facilitate the refund for your transaction wherever applicable.
How do I contact the ShopSe team?
You can call ShopSe at 080 6980 9292 or drop an email at care@getshopse.com.
What will be the interest rates charged?
The interest rates are determined by your bank. You can see them during the transaction completion process. However, ShopSe provides you discounts to make your EMIs more affordable.
Why can’t I see more tenure options?
ShopSe provides all possible options that are allowed by the bank.
What happens if I fail to pay my EMIs on time?
ShopSe only facilitates your transaction. You pay your EMIs directly to the bank. If you fail to pay your dues on time, the bank will get in touch with you.
How do I pay at the store?
You can scan the ShopSe QR displayed at the merchant store using the ShopSe app. Alternatively, provide the merchant with your phone number, and you will receive a link via SMS to make your payment.
I have received a link from the shop owner. What is it?
You can make the payment on EMI for your purchase using this link.
I want a partial cancellation and refund of my order.
Partial cancellation is not allowed for purchases made through ShopSe
Are there any additional charges to avail the EMI facility?
You will not be charged any additional fees for credit card transactions. However, for ICICI and HDFC debit cards, a one-time fee of ₹199 or ₹99 will be charged respectively, along with your first EMI.
How can I get my EMI Paid Statement?
EMI Paid Statements can be obtained via your bank’s net banking facility or by contacting your bank.
How can I get my NOC?
For NOC or loan closure documents, kindly get in touch with the respective bank.
How can I view my EMI Schedule?
The EMI schedule can be viewed via your bank’s net banking facility or by contacting your bank.
How can I pre-close or force-close the loan?
For pre-closure or force-closure, please get in touch with the respective bank.
How does cashback work?
Cashback initiation: For applicable products and services, once the transaction is done, ShopSe initiates the cashback process. Add bank details: Please update your account details to receive cashback from the brand. Cashback processed by the bank: Once your account details are sent to the bank, cashback is processed from their end. Cashback credited to your bank: Within 90 days, cashback is auto-credited to your bank account. (getshopse.com)
What exactly does ShopSe do?
ShopSe facilitates purchases on instant No Cost EMIs—both online and in physical retail stores. No documentation is required to get a pre-approved credit limit or offer. You can unlock your credit limit or offer just with your mobile number and complete your purchase instantly.
Where can I shop using ShopSe?
ShopSe is available at thousands of stores across India. To find stores near you, download the ShopSe app or look for the ShopSe QR code at the merchant's checkout counter.
I don't have a credit card. Can I still use ShopSe?
Yes, ShopSe supports pre-approved EMIs from various banks, which don't require you to have a credit card.
My debit card is not supported. How can I use ShopSe?
You can try another credit/debit card or check eligibility through DMI & MV, wherein you don't require a card to avail EMI.
Why do I have to add my card details?
EMI transactions are done using your card. Adding them beforehand allows ShopSe to quickly check if your card is eligible for EMI transactions and pull the best offers available for you.
Is it safe to provide my card details to ShopSe?
Yes. ShopSe ensures full compliance with security standards prescribed by the Payment Card Industry. ShopSe is PCI DSS certified and ISO 27001 certified, adhering to internationally recognized best practices for security.
What is my credit limit/offer?
Your credit limit or offer is defined by your bank. You can discover the limit when you initiate your transaction. If you have a credit card, you can purchase up to your available credit limit or offer.
I am having issues with the order delivery. Whom should I contact?
You should contact the store from where you made the purchase. If the issue is still not resolved, you can call ShopSe at 080 6980 9292 or write to care@getshopse.com.
Why is my transaction amount different from the quoted price?
This difference is due to special upfront discounts available on ShopSe to provide you with No Cost or Low Cost EMI options.
How will I pay my EMIs back?
If you have a credit card, the EMI will be billed to you in your monthly statement. If you have transacted using a debit/pre-approved/pre-qualified/other finance options, the amount will be automatically debited from your bank account
When will my first EMI be due?
For credit cards, the first EMI will be billed in your next statement. For debit/pre-approved/pre-qualified/other finance options, you will receive a message from your bank regarding your payment schedule. Contact them for further details.
How can I cancel my transaction?
You should get in touch with the merchant, and they shall facilitate the refund for your transaction wherever applicable.
How do I contact the ShopSe team?
You can call ShopSe at 080 6980 9292 or drop an email at care@getshopse.com.
What will be the interest rates charged?
The interest rates are determined by your bank. You can see them during the transaction completion process. However, ShopSe provides you discounts to make your EMIs more affordable.
Why can’t I see more tenure options?
ShopSe provides all possible options that are allowed by the bank.
What happens if I fail to pay my EMIs on time?
ShopSe only facilitates your transaction. You pay your EMIs directly to the bank. If you fail to pay your dues on time, the bank will get in touch with you.
How do I pay at the store?
You can scan the ShopSe QR displayed at the merchant store using the ShopSe app. Alternatively, provide the merchant with your phone number, and you will receive a link via SMS to make your payment.
I have received a link from the shop owner. What is it?
You can make the payment on EMI for your purchase using this link.
I want a partial cancellation and refund of my order.
Partial cancellation is not allowed for purchases made through ShopSe
Are there any additional charges to avail the EMI facility?
You will not be charged any additional fees for credit card transactions. However, for ICICI and HDFC debit cards, a one-time fee of ₹199 or ₹99 will be charged respectively, along with your first EMI.
How can I get my EMI Paid Statement?
EMI Paid Statements can be obtained via your bank’s net banking facility or by contacting your bank.
How can I get my NOC?
For NOC or loan closure documents, kindly get in touch with the respective bank.
How can I view my EMI Schedule?
The EMI schedule can be viewed via your bank’s net banking facility or by contacting your bank.
How can I pre-close or force-close the loan?
For pre-closure or force-closure, please get in touch with the respective bank.
How does cashback work?
Cashback initiation: For applicable products and services, once the transaction is done, ShopSe initiates the cashback process. Add bank details: Please update your account details to receive cashback from the brand. Cashback processed by the bank: Once your account details are sent to the bank, cashback is processed from their end. Cashback credited to your bank: Within 90 days, cashback is auto-credited to your bank account. (getshopse.com)